No refund can be completed once the deposited financials (including the bonus) have been used within the process of gambling.

A refund request will only be considered if it is requested within the first twenty-four (24) hours of the 

alleged transaction, or within thirty (30) days if a Player alleges that another individual (or a minor) has accessed his/her Player Account.

We reserve the right to withhold any refund or reverse transaction until the identity of the Player Account User is adequately established to our satisfaction. You agree to provide, in case of our demand, a notarized identification, or any other certified identification following the applicable laws of the player's jurisdiction. If such notarized or certified identification is not provided within thirty (30) days of our request, then such refund or reverse transaction shall not be effected, Your Player Account shall be closed and You shall forfeit all funds in Your Player Account, such decision shall be final, binding and not subject to appeal. 

A player should play using a fair method on all games and should not in any way affect the outcome of that game. This includes using computer aids, mathematical equations, betting systems, etc.